"It is unacceptable."

If I have learnt nothing else since I started working, I have learnt this. It is important and crucial to always keep your composure at the work place and preferably, in every aspect of you life (but that's too difficult!). Anyway, it's never a good thing to be overly emotional at work, you have to be calm, on the ball and svelte if you want people to trust you. But then the question becomes, HOW do you let people know you're unhappy and displeased? Easy! Make a statement, say with authority that "this is unacceptable," and repeat it whenever you feel like your head will explode from talking to incompetent idiots. Sometimes, you can even add "I refuse to accept this, it is unacceptable." Now, the trick is to not say anything else, let the other person figure out how they can please you. =) Mind you, all this is only applicable to people who work for you. So let this be a little motivation for you to move up in the world!